Contact
Talk to a real person.
Email the team responsible for your question so it reaches the right context. Response timing varies with request volume and urgency.
General support
[email protected]
Account, billing, settlement parsing, dispute drafts.
Pilots and pricing
[email protected]
Plan questions, multi-terminal pricing, Fleet tier.
Security disclosures
[email protected]
Disclose a vulnerability or ask for our security overview.
Prefer to send something other than email? Reply to your last SubOps notification — it threads with our team and keeps your tenant context attached.
Availability & response expectations
- Business hours: Monday – Friday, 8am – 6pm Central. Saturday by appointment for pilot contractors.
- Response timing: messages are reviewed during published business hours. Include the affected account and urgency so the team can route your request accurately.
- Mailing address: available on request — write to [email protected].
Already a customer? Use the in-app support button — it routes through your tenant so we can see your account context. Sign in →