Everything contractors ask before signing up.

No. SubOps is manual upload only — you drop in the weekly settlement PDF, your payroll CSV, and your fuel CSV. We never scrape MyGroundBiz, and we never call any FedEx system. Zero terms-of-service risk.

Encrypted at rest with W-2 fields tracked under tighter access than the rest of the system. Every access is audit-logged. We never use customer data to train AI models, and we never share it with anyone — not other contractors, not Logistics Service Providers, not the parent network.

No. We don’t do dispatch, telematics, or driver scoring. SubOps is the financial back office that sits beside those tools — settlement math, route P&L, dispute drafting. Keep your dispatch and safety stack where it is.

No catch. You upload one week of settlement, payroll, and fuel data. We produce a real Owner Brief with findings and dispute candidates. The audit itself needs no account and no card. If it convinces you, start a 14-day trial and upload your first settlement.

The AI never computes money. Every dollar figure on every brief runs through a deterministic TypeScript rules engine that you can audit line by line. The AI only writes the narrative around numbers the rules engine already computed and sourced.

Never. Your tenant is contractor-owned and contractor-private. No data is ever sent to FedEx, to a parent Logistics Service Provider, or to any other contractor. Disputes you draft are yours to send (or not send) on your timeline.

Cancel anytime from your account settings — no retention conversation, no exit interview. You can export everything as CSV and PDF on the way out: every settlement, every brief, every finding, every audit log entry.

FedEx is consolidating 475+ stations by 2027. SubOps gives you three things: (1) a terminal risk map showing which of your locations are in the consolidation zone, (2) revenue-at-risk quantification from your own settlement data, and (3) a scenario builder so you can model what a merge or route redistribution does to your weekly margin before FedEx proposes it. We also generate a renegotiation pack — 52-week historicals plus scenario impacts — that you can put on the table in the meeting.

Yes — that's the Scenario Planning tool. Pick 'Rate Change' mode, enter the proposed new rate, and SubOps runs it against your trailing 13 weeks of actual stop counts. You see the weekly margin delta immediately, with P10/P50/P90 sensitivity bands based on your own volume swings. You can also model route merges, stop redistributions, and density adjustments.

Weekly settlement PDFs (the standard MyGroundBiz format), payroll CSVs from Gusto, ADP, or Paychex, and fuel CSVs from WEX, Fuelman, FleetOne, or Comdata. If your format is slightly different, we can usually map it in onboarding.

Usually under 60 seconds from upload to a complete Owner Brief on a single-terminal contractor. Multi-terminal rollups may take a minute or two on the first run while we cache the route metadata.

Yes, on Operations and Fleet plans. We roll up route and CSA margin across terminals, keep settlement-level ingestion separate per terminal, and produce both terminal-level and consolidated Owner Briefs.

Yes. Each tenant supports multiple seats with role-based access — owner, office manager, accountant. W-2 payroll fields can be locked to a smaller set of roles than general financial data.

No. SubOps drafts the dispute — the source-linked evidence, the dollar amount, the language — and you review and submit it through your normal channel. We never push anything to FedEx on your behalf.

The rules engine flags lines that diverge from your historical baseline by a margin we tune per payment category. Each finding is sourced to the underlying row, so you can confirm or dismiss in seconds.

Export to QuickBooks-friendly CSV is available. Native API integration is on the roadmap; today you import the export file the way you would from any other source.

Run the historical audit on prior weeks (you can backfill as far as you have settlement PDFs). The same payment audits apply retroactively — common to surface real money in the first two weeks of usage.

Flat monthly after trial: Starter at $149, Core at $349, Operations at $599, and custom Fleet pricing for larger multi-terminal teams. Start with the free audit first so you can see the actual settlement checks before choosing a plan.

We pick features by what shows up in real Owner Briefs as friction. If you have a specific gap — a fuel provider we don’t parse, a settlement edge case, a dispute pattern — write to us. Pilot contractors directly drive our backlog.